Refund policy
REFUND & RETURN POLICY
Last Updated: June 2026
At Pajama Crafter Stamps, we want you to be happy with your purchase. Please review the information below regarding returns, refunds, exchanges, and your rights as a customer.
If you have any questions, please contact us at:
Email: info@pajamacrafterstamps.com
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
• Your order number
• A brief description of the issue
• Clear photos of the item and packaging
Once your claim is reviewed and approved, we will provide one of the following at no additional cost to you:
• Replacement of the item
• Refund to your original form of payment
• Store credit, where appropriate
For approved claims involving defective or incorrect items, Pajama Crafter Stamps will cover any applicable return shipping costs.
RETURNS FOR U.S. CUSTOMERS
We accept returns of non-defective items purchased directly from Pajama Crafter Stamps under the following conditions:
• A return request must be submitted within 14 days of delivery.
• The item must be unused, unaltered, and returned in its original packaging.
• All returns require prior authorization from Pajama Crafter Stamps.
Approved returns are subject to:
• A 20% restocking fee
• Return shipping costs paid by the customer
Because returned craft products often cannot be resold as new, the restocking fee helps offset inspection, handling, and processing costs.
Refunds are issued only after the returned merchandise has been received and inspected.
EUROPEAN UNION CUSTOMERS – RIGHT OF WITHDRAWAL
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason.
To exercise your right of withdrawal, you must notify us before the 14-day withdrawal period expires by contacting:
or by using any withdrawal request process made available on our website.
After notifying us of your decision to withdraw, you must return the goods in accordance with applicable consumer protection laws.
Refunds will be processed after the returned goods are received or proof of return shipment is provided, as required by applicable law.
Nothing in this policy limits any rights granted to consumers under applicable European Union consumer protection laws.
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
• Products purchased from the CLEARANCE section marked as Final Sale
• Items that have been used, altered, damaged after delivery, or are not in original condition
• Items returned without prior authorization
• Personalized, custom-made, or special-order items
Where required by applicable law, consumer rights provided by law will apply.
RETURN TIME LIMITS
U.S. Customers:
• Return requests must be submitted within 14 days of delivery.
• Returns received more than 30 days after delivery will not be accepted.
EU Customers:
• Withdrawal rights are governed by applicable European Union consumer protection laws.
REFUNDS & EXCHANGES
Approved refunds will be issued to the original payment method used at checkout.
Please allow 5–7 business days for processing after we receive and inspect your return.
Depending on your financial institution, additional processing time may be required before the refund appears on your account.
Exchanges will be processed after the returned merchandise has been received and inspected.
REFUSED SHIPMENTS & UNDELIVERABLE PACKAGES
If a package is:
• Refused by the customer
• Returned due to an incorrect address provided at checkout
• Returned as undeliverable by the carrier
The order may be treated as a return and subject to:
• A 20% restocking fee
• Non-refundable original shipping charges
Any refund will be issued after the returned shipment is received and inspected.
INTERNATIONAL ORDERS, CUSTOMS, DUTIES & VAT
International orders may be subject to customs duties, VAT, taxes, brokerage fees, or other import charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in product prices or shipping charges unless otherwise stated.
Pajama Crafter Stamps is not responsible for delays caused by customs processing or local postal authorities.
RETURN AUTHORIZATION REQUIRED
All returns must be approved before being sent back.
To request a return, please contact:
Please include your order number for faster service.
Returns sent without prior authorization may be refused or returned to sender.
SHIPPING RESPONSIBILITY
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We strongly recommend using a trackable shipping service for all returns. Pajama Crafter Stamps is not responsible for returns lost in transit before they are received by us.
Once an order has been transferred to the shipping carrier, delivery times are outside our control. While we are not responsible for carrier delays, we will gladly assist customers with carrier claims involving lost or damaged shipments whenever possible.
PURCHASES FROM OTHER RETAILERS
Pajama Crafter Stamps only accepts returns and exchanges for products purchased directly from our website.
If you purchased our products from another retailer, distributor, or marketplace, please contact the original seller directly regarding their return policy.
CUSTOMER INFORMATION & REFUND PROCESSING
To process returns, refunds, exchanges, and customer service requests, we use the information provided during checkout, including your name, email address, shipping address, and order details.
This information is handled in accordance with our Privacy Policy.