FAQs

How did you come up with the name of Pajama Crafter Stamps?
Answer:   Just like you we are up into the wee hours of the morning crafting in our pjs, and if you're not a night owl you're up first thing  In the morning sipping coffee, crafting and in your jammies.   The Founder of PCS lives in her pajamas.
How can I get in contact with you?
Answer:  You can I email us at:  info@pajamacrafterstamps.com or through the Shopify messaging found on the bottom right corner of the website. 
What are your business hours?   
Answer:  10am - 5pm edt, Mon- Fri
Do you have a rewards program?
Answer:  Not at this time, but we are searching for the perfect one.   
Will you be collecting sales tax?
Answer:  In our home state of Kentucky we collect taxes, and at all tradeshows.  As we reach a states' tax threshold, we will begin to collect taxes.  
Will you mark my order as a gift or at a lower rate for orders shipping to other countries.
Answer:  No We will not be able to do that.  We must comply with all codes and laws in place.
Do You have an angel policy?
Answer:   Yes. It's as follows:
Pajama Crafter Stamps images and products may not be distributed, swapped or sold pre-stamped/pre-cut as a craft supply.
Pajama Crafter Stamps images may not be used for logos, trademarks or promotional materials.
All artists selling their creations assume all liability and responsibility and agree to indemnify Pajama Crafter Stamps and company from disputes arising from their work.
Pajama Crafter Stamps products may not be used in any swap, rental, or lease business or any type of for profit business.
Do you have a brick and mortar store?
Answer:  No, You can find us online or at stamping shows.
Do you ship everyday?  
Answer:  We try to ship within 2 business days. Monday, Wednesday, and Friday are our typical shipping days. While attending shows we will post on the website when we are experience shipping delays. 
How much is shipping in the U.S.?
Answer:  Flat rate: $7.99  FREE shipping on orders $100+
Do you ship internationally?
Answer:  Yes, we do! Shipping rates are based on weight and destination.
Please note that international shipping times may vary due to customs processing.
Will I have to pay customs fees or VAT?
Answer:  Yes—possibly.
International customers are responsible for:
  • Duties
  • Taxes
  • VAT
  • Import fees
  • These are set by your country and are not included in your order total.
Can I add items to previous orders?
Answer:  Items can not be added to an existing order because the financial transaction has been completed and there is no way for us to capture additional funds to cover additional items.  You can enter a new order for the additional items.
Can I combine orders?  
Answer:  Due to the high volume of orders that we receive we can no longer combine orders.
What if something sells out after I order?
Answer:  It doesn’t happen often—but during busy launches, it can.If an item becomes unavailable:
👉 We’ll refund it before your order ships
Returns & Refunds – FAQ
We want your experience with Pajama Crafter Stamps to be smooth and enjoyable. Here are answers to our most commonly asked questions:What if my order arrives damaged or defective?
We’ve got you covered.
Please email us within 7 days of delivery at
info@pajamacrafterstamps.com
Include:
  • Your order number
  • A photo of the item
  • A brief description of the issue
Once confirmed, we will send a replacement or issue a refund at no cost to you.
Can I return something if I change my mind?
Yes—within reason.
We accept returns of unused items if:
  • You contact us within 14 days of delivery
  • The item is in original, unused condition
Please note:
  • A 20% restocking fee will apply
  • Return shipping is the customer’s responsibility
Are any items final sale?
Yes.
The following items cannot be returned:
  • Items purchased from the CLEARANCE section
  • Items that have been used or altered
  • Items returned without prior approval
What is the return time window?
  • Contact us within 14 days to start a return
  • Returns are not accepted after 30 days from delivery
How are refunds issued?
Approved refunds are:
  • Sent back to your original form of payment
  • Processed within 5–7 business days after we receive your return
Do you offer exchanges?
Yes!
Once we receive and inspect your return, we can process an exchange for another item.
Who pays for return shipping?
  • We cover shipping if the item is damaged, defective, or incorrect
  • You cover shipping for all other returns
We recommend using a trackable shipping method.
What happens if my package is lost or delayed?
Once your order leaves our hands, it is in the care of the shipping carrier.
That said—we’re here to help!
We’re happy to assist you in filing a claim or locating your package.
What if my package is returned to sender?
Answer:  This can happen if:
  • Address is incorrect
  • Package is refused
In that case:
  • Shipping costs are non-refundable
  • Return shipping fees may be deducted
  • You can choose to have it reshipped (new shipping fee applies)
It will be treated as a return and subject to:  A 20% restocking fee
Do I need approval before returning something?
Yes—this is important.
Please contact us first at:
📧 info@pajamacrafterstamps.com
Include your order number in the subject line.
Returns sent without approval may not be accepted.
Can I return items purchased from another store?
No.
We only accept returns for items purchased directly from
Pajama Crafter Stamps.
What happens to my information during a return?
We only use your order details (name, email, order number) to process your return.
Your information is handled according to our Privacy Policy.

Still need help?
We’ve got you 💛
info@pajamacrafterstamps.com